AWS Support

The key component to success and any software sale is support. This holds true before and after the sale. AWS has modeled itself around that principle. We are committed to distinguishing ourselves by providing our customers with superior support and consultative services.

With that, AWS values your business and is committed to providing the highest level of product support and satisfaction. The ever changing nature of information technology requires us to continually develop new products and applications. This puts limitations on supporting past versions.

As with any software, the time comes when we cannot support obsolete versions of our software. We have reached that point with the support of Interact Version 6. Effective January 1st, 2026, Version 6 will no longer be supported.

Our Obsolescence Policy is to support the current version and, in most cases, the prior version of a product. We urge you to upgrade your software to the most current version in order to be compliant with new operating system environments. Your company’s uninterrupted operation will carry our highest priority as we look forward to working with you during this transition.

AWS has multiple options for those customers that have an ASP, including Interact 7 or Interact Cloud. Please contact your AWS support or sales contract to get a quote and discuss options.

AWS provides technical support through our Annual Support Plan (ASP) program, which provides unlimited support via email and phone from our industry leading systems integration team.

Request More Information

Connect to an AWS Support Specialist

Contact Support

Download AWS Quicksupport

The AWS Quicksupport application using Teamviewer will allow an AWS systems support staff to access your PC remotely after completing a one time download. Once the application is ready, it will produce a ID# and unique password for you to provide AWS support for us to gain access. Place the downloaded application in a location on your PC that you will be able to locate for future use.

Download AWS Meeting

The AWS Meeting application using Teamviewer will allow an AWS systems support staff to host a remote connection to their screen that you can view. Once the application is ready, simply enter the ID# number and password provided by AWS support to access the meeting. Place the downloaded application in a location on your PC that you will be able to locate for future use.

Call 715 726-0691 for technical support

Hours of operation are Monday through Friday, 7:30 a.m. to 5:30 p.m. Central Time.

Web Demonstrations

AWS offers live web demonstrations of our software and systems from the convenience of your office

These web demonstrations are an excellent way for future customers to view most aspects of our software and systems. You will get to see it all, from the setting up of accounts, products, orders, credit limits, … to the weighing in and out of a truck. More importantly, you will have an opportunity to ask specific questions that are critical to your project’s success as you are experiencing the demonstration.

Contact AWS to schedule a product demo.

Training

Training is imperative to a successful installation. AWS offers on site and telephone training for your Interact software and data collection terminal systems.

Contact AWS for more information and options for software training.

Customer Feedback on Interact Cloud Scale Ticketing

Businesses in aggregates, mining, recycling, and construction turn to AWS to streamline ticketing, boost accuracy, and enhance operational efficiency. Discover how our cloud-based solution helps users cut out manual tasks, ease scale house traffic, and stay compliant with confidence.

Optimize & Automate

Looking to Streamline Your Scale Ticketing?

Eliminate manual tasks and reduce scale house bottlenecks with AWS. Our cloud-based solution delivers real-time data, automated ticketing, and smooth integration with your accounting software. Book a personalized demo and discover how our truck scale software can boost accuracy and efficiency across your entire operation.

Book a Demo